UK Visas Online.com and all its staff ensure that no discrimination is made against anyone within or in contact with the company on the grounds of gender, ethnic origin, race, disability, creed, age, marital status, sexual orientation, being HIV positive or having AIDS unless there is a genuine occupational or service reason.

You can expect the highest standards of courtesy, honesty and helpfulness from us at all times in the course of all your dealings with the Company. Complete professionalism towards all our clients is paramount in our Company’s philosophy.

We aim to achieve the best possible level of service to you by striving to maintain the following standards:

• By replying in full to any communication you send to us within 48 hours of us receiving it.

• By answering your questions and queries as fully and helpfully as possible.

• By providing you with professional, independent and confidential advice from a qualified / experienced Caseworker.

• By assisting you in filling in the relevant forms with regard to any lawful application to the UK Immigration authorities.

COMPLAINTS PROCEDURE

Any complaint about any matter concerning any advice or assistance provided to the Client by UK Visas Online must be directed in writing to the Director of Casework, UK Visas Online, Head Office, 2 Sheraton Street, London W1F 8BH, United Kingdom, e-mail: alexandra.kaleniuk@ukvisasonline.com, fax: +44 (0)87 00 94 14 92.  Acknowledgement of receipt of any complaint shall be given to the Client normally within 48 hours and a full written response to the complaint given normally within 7 working days. The Client may complain at any time directly to the Office of the Immigration Services Commissioner, an independent authority responsible for regulating the provision of all immigration advice and assistance in the United Kingdom, whose address is The Office of the Immigration Services Commissioner, 5th Floor, Counting House, 53 Tooley Street, London, SE1 2QN, United Kingdom, telephone: +44 (0)20 7211 1500, fax: +44 (0)20 7211 1553..

If you would like to know more about out Client Care Standards please e-mail us at info@ukvisasonline.com.